How to resolve common Alerts in FieldEdge


The first step in resolving an Altert is to verify that the FieldEdge Connector is communicating correctly to QuickBooks, or that your QuickBooks Online account is currently working.


To verify this, in FieldEdge, click on Settings and choose QuickBooks under the Company section.


This screen will display the status of your integration - If everything is connected and working, you’ll see the Version info for your QuickBooks and an option to Pause.

If it is not communicating it will be displayed here, usually giving you the option to Reconnect.

Next, if you have reconnected the connection or it is already connected, try clicking the Retry button associated with the particular Alert you're trying to resolve.

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